Family Tent Camping Customer Experience

Good morning,

I will most certainly share my purchasing experience with FamilyTentCamping.com. In preparation for an upcoming trip, my wife and I decided our 15 year old tent had seen its last days on the campgrounds. I took on an exhaustive online tent search to find a family tent that slept at least 6, was durable for 3 season camping, and was reasonable easy to set up. What I noticed is that I kept ending up at FamilyTentCamping.com. We ended up liking the 8 person Pine View Turbo Tent made by Black Pine Sports. The next challenge was that I had taken so long to pick out the tent, that our camping trip to the beach was 5 days away, and I was finishing the research on a late Saturday afternoon! I called FamilyTentCamping.com to find out how bad the shipping charges were going to be, and being late in the day on a Saturday I got the answering machine and left a message thinking I would hear back from someone on Monday. To my absolute surprise and elation, I received a phone call back the same day from a woman on her cell phone while she was out with her family! Not only did she answer all of my questions related to the construction of the tent, she also assured me that the tent was in stock and that normal shipping times would get the tent to me the day before I needed to leave. Now that is customer service! Needless to say I went right back to FamiliyTentCamping.com and ordered the tent without a second thought, and the tent arrived right when it needed to. The camping trip was a huge success with 7 additional families, and the tent worked like a champ. Exactly as described on the website… easy to setup, slept everyone comfortably, and stood up to the elements.

FamilyTentCamping.com gets it. They properly inform their customer of all the options and make the information easily accessible on the website. In addition, there was a pleasant and KNOWLEGABLE person on the other end of the phone when needed to back up what is online. They get what customer service is supposed to be and what a lot of us have forgotten in this era of WalMart shopping. These guys have my business, and will be ecstatically recommended to anyone I know needing camping equipment.

Greg McEntyre